FAQ – Harper&Curve

Frequently Asked Questions (FAQ)

When can I expect to receive my order?

If you place your order before 5:00 p.m. (GMT), we’ll begin processing it the same business day. Orders are typically processed within 1-3 business days, and delivery to the United Kingdom generally takes 6-12 business days after dispatch.

Once your order has been shipped, you will receive a confirmation email with your tracking number to follow your parcel’s journey.

Which countries do you deliver to and what are the shipping costs?

We currently ship to the United Kingdom only.
Standard shipping is free on all orders — no minimum spend required.

Orders are shipped Delivered Duty Paid (DDP), meaning no additional import fees or taxes will be charged upon delivery.

The estimated delivery time has been exceeded. What is the status of my order?

We apologize for any delay caused by factors beyond our control, such as holidays, customs checks, or seasonal volume. If your order hasn't arrived within the expected window, please wait 3 additional business days, then contact us at info@harpercurve.co.uk.

I would like to return an item. What do I do?

Please contact us at info@harpercurve.co.uk within 30 days after delivery to begin a return. Customers are responsible for return shipping costs to our facility:

Return Address:
Receiver Name: Dingli He
Address: No.611-1 Binhai RD, Ziyang Village, HuiAn
City: Quanzhou
Province: Fujian
Postal Code: 362000
Country: China

Refunds are processed to the original payment method within 14 business days after inspection.

What payment methods do you accept?

We support a wide range of secure payment options, including Visa, Mastercard, American Express, Apple Pay, and Google Pay.